FAQ

What is KAISERSTADTKIND?

KAISERSTADTKIND stands for a sense of belonging expressed in hand-picked favorite items, beautiful gift ideas and special products with a deep appreciation for home.

How do I order?

Place your desired products in the shopping cart and simply follow the order process in the shop.

How long does shipping take?

We ship as quickly as possible. You can find the exact delivery time directly in the shop.

Can I change my order?

If your order has not yet been shipped, we will gladly check whether a change is still possible.

Can I return something?

Yes. All information on returns can be found in our return policy and in the cancellation policy.

What to do in case of damaged delivery?

Please contact us quickly and ideally send us photos of the product and the packaging. We will take care of it.

How can I reach you?

Via the contact options on our website.